Fff Privacy Policy — Your Data Is Our Responsibility

The fff platform places the highest priority on protecting the personal information of users in Bangladesh. This privacy policy will inform you about what information we collect, how we use it, and how we keep it secure. By accessing the platform or creating an account, you are considered to have read and accepted this policy. We believe that transparency and trustworthiness are the foundation of a healthy digital relationship. This policy may be updated at any time, and users will be notified in advance of significant changes. The latest policy will always be available on this page, and we recommend checking it regularly.

Fff collects your name, date of birth, mobile number, and payment-related information during account registration, which is essential for identity verification and transaction processing. IP address, device type, browser information, and session logs are automatically collected while using the platform to ensure security and improve service quality. Information about user preferences and browsing behavior is stored via cookies and similar technologies, but is never sold to third-party advertisers. Messages and complaint information provided when contacting customer support are also securely stored to enable better assistance in the future. We collect only the information that is necessary and refrain from collecting excessive or irrelevant personal data.

Collected information is primarily used for account management, identity verification, financial transaction processing, and customer service. User activity is monitored to ensure platform security and to prevent fraud or unauthorized access. Information may also be used to fulfill legal obligations, respond to regulatory requests, and resolve disputes. Data is used to generate anonymized statistics to improve the user experience and analyze platform performance, without revealing any personal identity. fff never transfers your information to third parties for marketing purposes.

Fff does not sell user personal information to any third party or share it for commercial purposes. Only the information necessary to complete transactions is shared with authorized mobile banking partners for payment processing, and these partners are also bound by strict confidentiality agreements. Information may be provided in compliance with applicable law in response to legitimate and formal requests from legal authorities or regulatory bodies in Bangladesh. The platform's technical service providers (such as server hosting) have access only to limited information required to operate the service and cannot use this information independently. Any information sharing is always governed by the principle of minimum necessity.

Fff uses industry-standard encryption technology to protect user data on the platform, applicable to both data transmission and storage. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access. Only authorized personnel may access user information for specific work-related purposes, and every access is logged. However, we acknowledge that no data transmission over the internet is completely risk-free, and we advise users to keep their login credentials secure. If a security issue is identified, fff will act promptly and notify affected users if necessary.

As a user in Bangladesh, you have the right to view, correct, and in certain circumstances request deletion of your own information. You can contact our support team at any time to submit a data-related request, and fff is committed to responding within the designated timeframe. You may use your browser settings to change cookie preferences, though disabling certain cookies may limit some platform functionality. Even after account closure, certain information may be retained for a specified period as required by legal obligations or dispute resolution needs. To learn more about your privacy rights or to raise any concerns, contact us at [email protected].